The hotel offers amenities for your comfortable stay and unforgettable experiences
Paid Wi-Fi
Parking
USD 66.12 per day
Luggage storage
24-hour services
24-hour reception
General
Non-smoking property
Paid Wi-Fi
Car park
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Security
Lift
ATM/Cash machine
Gift/Newsstand
Ice machine
Sports & Fitness
Fitness centre
Services
Valet parking
Car hire
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Business
Business centre
Room features
Air conditioning
Sitting area
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
Cable/ Satellite television
Telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1231 Market Street,
San Francisco,
California,
United States,
94103,
California
Map view
1231 Market Street,
San Francisco,
California,
United States,
94103,
California
City landmarks
Harbour
Pier 39
3.4
km
Shopping Area
Union Square
1.4
km
Grant Avenue
Chinatown
2.2
km
Monument
Lombard Street
2.7
km
Park
Mission Dolores Park
2.3
km
Market
Ferry Building
2.7
km
Gallery
San Francisco Museum of Modern Art
1.7
km
Historic Site
Painted Ladies
1.6
km
Museum
Contemporary Jewish Museum
1.5
km
Harbour
Fisherman's Wharf
3.3
km
Island
Alcatraz Island
5.4
km
Cable Car
Cable Car Museum
2.3
km
Event hall
Moscone Center
1.5
km
Tower
Coit Tower
2.8
km
Museum
Children's Creativity Museum
1.7
km
Baseball Stadium
Oracle Park
2.3
km
Theatre
War Memorial Opera House
700 m
Mall
Westfield San Francisco Centre
1.0
km
Church
Grace Cathedral
1.7
km
Church
St. Patrick's Catholic Church
1.5
km
Museum
Exploratorium
3.0
km
Mall
Metreon
1.4
km
Fountain
Lotta's Fountain
1.9
km
Nearby
Public Building
San Francisco City Hall
490 m
Museum
Asian Art Museum
280 m
Monument
Pioneer's Monument
190 m
Raygun Gothic Rocketship
90 m
Museum
International Art Museum of America
530 m
1025 Market St.
Onedome
530 m
Off Of Van Ness
Civic Center
410 m
Restaurants
Burger King
110 m
819 Van Ness Ave
Munch Haven
120 m
1244 Market St
Gyro King
130 m
25 Grove St
Local Diner
220 m
1244 Market St
Focaccia Market and Bakery
250 m
1198 Mission St Corner of 8th and Mission
Starbucks
260 m
1390 Market St Fox Plaza
Allstar Donuts and Sandwich
270 m
1500 Market St
Elmira Rosticceria
360 m
154 McAllister St
Honey Bistro
490 m
98 7th St
Morty's Delicatessen
440 m
280 Golden Gate Ave
7 Mission
610 m
150 7th St
Golden Kim Tar
580 m
434 Larkin St
Reviews and Ratings
Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
Friendly staff
Good accessibility for wheelchair users
Unsafe location
Dark rooms
6.2/10
Nice
Rooms
6.2
Location
5.5
Service
7.2
Dining
5.6
Guest reviews
6.2/10
based on 40 reviews
3.5/5
based on 4105 reviews
7.0
7.0/10 based on 1578 reviews
#147 of 247 hotels in San Francisco based on Tripadvisor
Lewis
United Kingdom,
June
2024
6.4/10
The hotel had clean and comfortable rooms, but they were loud and did not cool well, especially those overlooking the Market street, which was noisy due to street noise. The service was friendly but did not promptly fix a faulty toilet. The location, while central, was unsettling due to homeless and gang presence. The dining experience was simple but convenient. The facilities were decent.
Rooms
7.0
The rooms were clean and comfortable but faced noise issues and poor cooling.
Service
6.0
The service was friendly but lacked prompt maintenance for room issues.
Location
5.0
The central location was overshadowed by unsettling homeless and gang presence.
Dining
7.0
The dining experience was simple and convenient.
Facilities
7.0
Decent facilities overall.
Fred
United Kingdom,
May
2024
6.0/10
My stay at the hotel was a bit of a mixed bag. The rooms, which were at the rear of the hotel, had everything needed for my father-in-law in a wheelchair, but they were dark and impossible to see, making it challenging to use. The service was inconsistent, with promises of immediate maintenance that never materialized, although the staff, in general, were friendly and welcoming. The location, while close to the festival I attended, was marred by safety concerns due to the presence of homeless individuals and drug addicts. The dining experience was fine, but the prices seemed a bit high. The facilities offered some useful services, like car hire and laundry, but there were some hiccups.
Rooms
6.0
The rooms were equipped for accessibility but quite dark and challenging to use.
Service
7.0
While there were some issues with maintenance not being prompt, the staff were friendly and welcoming overall.
Location
5.0
The location, although close to the festival, was unsafe due to the presence of homeless and drug activity.
Dining
6.0
The dining experience was okay, but prices felt a bit steep for what was offered.
Facilities
7.0
Facilities provided useful services like car hire and laundry but had some hiccups.
Friendly staff
Unsafe location
Harriet
United Kingdom,
May
2024
7.6/10
My stay at the hotel was a mixed experience. The rooms were dark and small, not how they appeared on the website, but they were larger than usual in San Francisco. The service was exceptional, from housekeeping to the front desk and concierge, they were all welcoming and helpful. The location was convenient near Union Square, though the presence of homeless people was noticeable. The dining options were limited, but there was a café nearby. Overall, a decent stay with some drawbacks.
Rooms
7.0
The rooms were incredibly small and not as pictured on the website, but surprisingly larger than standard for San Francisco.
Service
9.0
The service was really wonderful, with everyone being accommodating and fast.
Location
8.0
The hotel was 1 km away from Union Square, offering easy access to restaurants and shopping, but there was a presence of homeless individuals in the area.
Dining
6.0
The breakfast was the same each day during my stay, but there was a café across the street for other options.
Facilities
8.0
friendly staff
small rooms
Matt
United Kingdom,
May
2024
6.2/10
I had a mixed experience at this hotel. The rooms were extremely old and outdated, lacking basic amenities like a microwave, mini fridge, or coffee pot. On the positive side, the service was exceptional with friendly and helpful staff. The location was convenient for sightseeing but not the best neighborhood. The dining options were lacking, and the facilities were average.
Rooms
5.0
The rooms were extremely old and outdated, with limited amenities and small bathrooms.
Service
9.0
The staff provided prime examples of great customer service, being exceptionally friendly and helpful.
Location
7.0
The location was great for accessing sites and events, although the neighborhood had some issues.
Dining
5.0
The dining options were not that good, and the hotel no longer offers breakfast.
Facilities
6.0
The facilities were standard without any standout features.
Friendly staff
Outdated rooms
Don
United States,
May
2024
7.4/10
Despite the constant noise from the street and the outdated rooms, my experience at the hotel was overall pleasant. The service was exceptional, and the location, while surrounded by homeless individuals, was convenient for various attractions. Dining was limited but satisfactory, with amenities available for a comfortable stay.
Rooms
7.0
I found the room I initially booked too noisy and opted for a quieter alternative due to recent knee surgery. The AC unit was outdated and loud, affecting my sleep.
Service
9.0
The staff was always welcoming and provided a clean environment, even at early hours. They assisted with various services, enhancing my overall experience.
Location
6.0
The hotel sits on SF's Market Street, close to many cultural venues like the opera and museums, but unfortunately, it's a less pleasant area with a visible presence of homeless individuals.
Dining
7.0
Although breakfast was not included, finding meals nearby was convenient. The selection was limited, but it served its purpose.
Facilities
8.0
The staff, especially Jonathan the bellhop, made the stay enjoyable. The facilities were sufficient for my needs during the visit.
Jerry
United States,
April
2024
5.0/10
I had a mixed experience at this hotel. The rooms, although small with high ceilings, had a bad smell that made me wonder how they could charge $260 for it. During a heavy downpour, the noise was unbearable, and the room lacked warmth. The service, on the other hand, was both extremely helpful and terribly rude, with one instance where they threatened to make me sleep outside with addicts. The location was convenient to the convention center but felt unsafe due to the presence of many homeless individuals. Dining options were disappointing, with a repetitive menu each day. However, the beauty of the hotel and the proximity to the Powell Cable Car Station were notable highlights.
Rooms
5.0
The rooms had a strange smell despite being small with high ceilings.
Service
5.0
The service was a mix of helpfulness and rudeness, with a threat to sleep outside with addicts.
Location
5.0
The hotel's location offered convenience to the convention center but felt unsafe due to the prevalence of homeless individuals.
Dining
5.0
Dining options were disappointing with a lack of variety and repetitive menus.
Facilities
6.0
Unfortunately, there were no comments about the facilities.
Teddy
United Kingdom,
April
2024
5.8/10
My stay at the hotel was a mixed experience. The rooms, while spacious with a view of City Hall, need updating and struggle to cool down. The service was a rollercoaster with both unpleasant and accommodating interactions. The location, though convenient for some attractions, had issues with safety due to the presence of homeless individuals. The dining options were limited and not impressive. Despite some drawbacks, the facilities were decent.
Rooms
6.0
The rooms, while spacious and with a view of City Hall, were in need of updating and struggled to cool down.
Service
7.0
The service varied from unpleasant and demeaning to accommodating and friendly.
Location
5.0
The location, while convenient for some attractions like the Orpheum Theater, had safety concerns due to the presence of homeless individuals.
Dining
5.0
The dining options were limited and not impressive.
Facilities
7.0
The facilities were decent.
Samuel
United Kingdom,
April
2024
6.6/10
The hotel offers clean and comfortable rooms but lacks drawers for clothes. The price is reasonable for the room provided. The hotel is in a fair neighborhood, near public transportation links, but with some safety concerns due to the presence of homeless individuals. The dining options could be improved, but there are eateries nearby. The service was accommodating and helpful overall, offering various convenient amenities.
Rooms
7.0
The rooms were clean but lacked drawers for clothes. I found it worth the price paid.
Service
8.0
The service was accommodating and helpful, offering various amenities like car hire and laundry services.
Location
6.0
The hotel is in a fair neighborhood with handy public transportation links, though safety concerns arise due to the presence of homeless individuals.
Dining
5.0
The dining options were limited within the hotel, but there is a café just across the street.
Facilities
7.0
The facilities were decent and sufficient for a comfortable stay.
Peter
United Kingdom,
April
2024
7.0/10
I had a mixed experience at the hotel. The rooms were clean and comfortable, but the construction noise from the nearby site was bothersome. On the bright side, the room had good air conditioning and bathroom accessories, making it a decent value for the price.
Rooms
7.0
The rooms, although clean and comfortable, faced the side of the hotel overlooking a construction site, where noise from workers starting at 6 am was disruptive.
Service
6.0
The service was a bit disappointing as promised maintenance for a faulty toilet never arrived promptly or at all. However, some staff members were extremely nice and helpful, especially catering to business visitors with various convenient services.
Location
6.0
The hotel's location was convenient, with a train station less than a 5-minute walk away, but the presence of many homeless individuals and potential disturbances detracted from the overall experience.
Dining
8.0
Breakfast at the hotel was excellent and offered great value; however, crossing the street for more dining options was necessary.
Facilities
8.0
The hotel provided a range of facilities like car hire, dry cleaning, bicycle hire, laundry, and valet parking, enhancing the overall guest experience.
Roger
United Kingdom,
March
2024
7.0/10
The hotel had spacious rooms with a large walk-in cupboard, although a bit tight to move around. Unfortunately, noise from late-night activities disrupted my sleep. The service was extremely helpful and accommodating, offering extras like toothbrushes. The location, although central, had issues with homelessness and construction noise. The dining options were good, even though breakfast was no longer served. The facilities were satisfactory, but some improvements could be made.
Rooms
7.0
The rooms had a walk-in cupboard but were a bit tight to move around.
Service
9.0
The service was extremely helpful and accommodating, providing extra amenities.
Location
5.0
The central location had issues with homelessness and construction noise.
Dining
7.0
The dining options were good, though they no longer offered breakfast.
Facilities
7.0
The facilities were satisfactory.
helpful service
noisy location
Hans
United States,
March
2024
7.8/10
My stay at the hotel was delightful. The room was spacious, clean, and well-equipped, offering a walk-in closet and a large bathroom. The staff was incredibly friendly and went above and beyond to assist me. The location was convenient for my needs, but the presence of homeless people was a downside. The dining experience was average, with repetitive items in a plastic bag. However, the facilities were excellent and made my stay enjoyable.
Rooms
8.0
The room was spacious, clean, and had everything we needed for our stay.
Service
9.0
The staff, including Burney at the front desk, were fantastic and very accommodating.
Location
7.0
The hotel's location was great for my needs, although the presence of homeless people was noticeable.
Dining
6.0
The dining experience was average, with the same items in a plastic bag daily.
Facilities
9.0
The hotel facilities were excellent and offered everything I needed.
Paul
United Kingdom,
March
2024
7.0/10
I had a mixed experience at the hotel. The rooms were spacious and the beds were really comfortable, but the wet room smelled like a mix of old piss and mustiness. The location was convenient being close to trains, metro, and buses, but some aspects were surprisingly small and not family-friendly. The service was a bit overwhelmed with a big event happening nearby, but the staff were pleasant and helpful. The dining options were not included but provided regional products that made mornings a bit more enjoyable. The facilities were average, nothing extraordinary, but sufficient for a short stay.
Rooms
7.0
The rooms were spacious and beds really comfortable, but the wet room smelled unpleasant.
Service
8.0
The staff was pleasant and very helpful, although they seemed a bit overwhelmed with the event happening nearby.
Location
7.0
The location was convenient, close to public transportation options, but some aspects were surprisingly small and not ideal for families.
Dining
6.0
The dining options were not included in the price, but they offered regional products that added a nice touch to breakfast.
Facilities
7.0
The facilities were average, nothing extraordinary but sufficient for a short stay.
John
United Kingdom,
March
2024
6.6/10
The hotel's rooms were clean and cozy, providing a comfortable retreat after a long day, although they felt a bit dark with minimal natural light. The service, while mostly friendly and helpful, lacked a warm welcome upon arrival. The location, though conveniently situated on Market Street for easy access, was also surrounded by unsettling elements such as homelessness and safety concerns in the nearby area. The dining options, available both at the hotel and a cafe across the street, provided varied choices but were somewhat limited. Overall, while the facilities were satisfactory, there were notable drawbacks in terms of lighting and the surrounding area.
Rooms
7.0
The rooms were clean and cozy, good for relaxing after a long day, although they lacked natural light.
Service
7.0
The service was mostly friendly and helpful, though a warmer welcome would have been appreciated upon arrival.
Location
5.0
The location, conveniently on Market Street for easy access, was marred by safety concerns and unsettling elements in the surrounding area.
Dining
6.0
Dining options were varied, with choices available at the hotel and a cafe across the street, but the selection was somewhat limited.
Facilities
8.0
The facilities met expectations for a comfortable stay.
Michael
United States,
March
2024
6.2/10
My stay at the hotel had its ups and downs. The location is pretty good, right in the heart of San Francisco, but it can be a bit intimidating due to the presence of aggressive homeless people. The rooms, although very dated and not the cleanest, were quite comfortable overall. The service was a mix of friendly interactions and some confusion from the staff. The dining options were limited and overpriced. The facilities could use some improvement to match the value for money offered.
Rooms
7.0
The rooms were very dated and the bathroom wasn't the cleanest, but they were surprisingly comfortable.
Service
6.0
The staff was friendly overall, but sometimes seemed unaware of what was happening around them.
Location
7.0
The hotel is centrally located, making it easy to move around the city, but the area has a significant homeless presence that can be unsettling.
Dining
5.0
The dining options were limited and overpriced, not offering much variety for the price paid.
Facilities
6.0
The facilities were adequate but could use some enhancements to match the value for money.
Mark
United Kingdom,
February
2024
5.0/10
The hotel had a single bed which was absolutely disgusting and facing the street side to another room. The service needs training in customer service as staff were slow and completely unaware of what was going on around them. The location is not safe, heavily populated by homeless and drug addicts. The dining where they do not offer breakfast anymore was overpriced for the room we stayed in, and the facilities were not up to par.
Rooms
5.0
The single-bed rooms were absolutely disgusting, facing the street side to another room.
Service
5.0
The staff needs training in customer service, as they were slow and completely unaware of what was going on around them.
Location
5.0
The location is not safe, heavily populated by homeless and drug addicts.
Dining
5.0
The dining experience was overpriced for the room we stayed in, where they do not offer breakfast anymore.